" Digital media offers you unparalleled opportunities for building effective communication with the people who are important to your business: partners, suppliers, investors, and of course potential and existing customers. "
Electronic relationship management (eRM) is a Web-centered approach to managing communication and transactions across digital channels, including mobile devices and digital television. It offers customized interaction anytime, anywhere, so stakeholders experience greater convenience and control when dealing with you.
KeyDP eRM services
At KeyDP, we know that an integrated approach to eRM is vital. We start by conducting transaction and interaction analyses in order to design better services for individual stakeholders. We determine new ways of using existing information more effectively.
And we design and implement online systems that can take care of all this automatically, freeing up your resources for other important tasks.
Together with our IT partners, we create a powerful force that can help you decide what eRM work needs to be done in your organization and how best to do it.
For examples of our eRM projects, please refer to Case Studies